Frequently Asked Questions
- About Hard Hat Planet
Hard Hat Planet is a platform that connects buyers and suppliers of high-quality concrete machine parts. We facilitate the process of finding and sourcing parts.
You can contact us via email by filling out our contact form.
- Products and Orders
Our platform features a wide range of concrete machine parts, including mixers, pumps, batch plants, and more.
The primary way to request a quote or place an order is by submitting a Request for Quotation via our app. The process connects you directly with suppliers who will provide customized quotes based on your specific needs.
Tracking and order management are handled directly by the supplier. After you submit an RFQ and finalize the order with a supplier, they will provide tracking information as part of their service.
- Shipping and Delivery
Shipping options are determined by the suppliers. Once you’ve placed an order, the supplier will provide details on available shipping methods, costs and delivery times.
Once an order is placed, the supplier will provide you with tracking information. You can monitor the status of you shipment directly through the supplier’s communication.
- Returns and Refunds
Return policies are set up by each individual supplier. You will need to contact the supplier directly to inquire about their specific return and refund policies.
To initiate a return, contact the supplier from whom you purchased the produced. They will guide you through their return process.
Refund processing times will depend on the supplier’s policy. Once they receive and inspect the returned item, they will initiate the refund according to their terms.
- Supplier and Partnership Inquiries
If you interested in becoming a supplier, please visit our Supplier Information page and complete the supplier application form.
Our supplier audit process includes an initial assessment, on-site audit, quality control checks and compliance verification, performance monitoring, and continuous improvement initiatives. For more details, visit our Supplier Audit page.